Refund and Returns Policy: The Benchmark for Authentic Service

Welcome to Apnar Ponno. We prioritize your trust above all else. Our return and refund policy is designed to protect your purchase and ensure that you receive the genuine, high-quality products you expect from the Bangladeshi marketplace.

1. Our Core Return Principle

Apnar Ponno was established to eliminate counterfeit risk. If you receive any product that is not authentic, or if it is damaged, we provide a 7-day easy return window. Your satisfaction is our unwavering commitment.

2. Eligibility Criteria for Returns

To ensure a smooth return process, please make sure that:

The product remains unused and in its original condition.
Original packaging, price tags, and labels are intact.
In the case of cosmetics or skincare, the protective seal must not be broken (unless the item was damaged upon arrival).

3. Valid Reasons for Returns

Our quality control team ensures rigorous sourcing, but you may return items if:

You received a physically damaged or defective product.
The product delivered is different from what was ordered.
The product is expired or has quality issues.

4. Refund Timelines & Methods

Once we receive and verify the returned item, we will process your refund. For pre-paid orders via bKash, Nagad, or Bank, the refund will be credited back to your original account within 5 to 7 working days.

5. Sourcing & Authenticity Guarantee

As a brand assurance partner, we maintain stringent control over our supply chain. If a return is initiated due to an authenticity concern, we take it with the utmost seriousness and investigate it immediately to maintain our market benchmark.

6. How to Contact Us

For any return requests or queries, please reach out to our dedicated support team:

Email: info@apnarponno.com
Support Hotline:+8801577316406

Last Updated: December 2025